Defining UTOPIA's Success

One of UTOPIA’s biggest mindshare issues is defining how it is successful. We seem all too eager to jump immediately to the bottom line of if it is or is not producing revenues above and beyond operating expenses plus debt service while ignoring many other important metrics. Even when focusing on the financial aspects, we make the same mistakes that Provo made in not considering the entire net financial effects of the network rather than just the balance sheet. I think we all need to take a step back and redefine what “success” really means for UTOPIA.

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A More Detailed Explanation of UTOPIA's Bond Situation

I had the opportunity to go down to UTOPIA’s office today to get updated on what’s going on down there. I walked away with a much better feel of what’s going on and a better understanding of what has caused the situation with the bonds. They also comitted to do a better job of keeping me up to speed on what’s happening. Here’s the lowdown on why the bonds are being called.

The bond situation they are in is complex, ugly, and not at all their fault. UTOPIA was required by the financing bank to use variable rate bonds instead of fixed rate bonds. Variable rate bonds obviously create a lot of issues with financial planning since you can end up with drastic and sudden rate changes. As a hedge against this, UTOPIA opted to create sort of a hedge against this volatility using a second type of bond. (If I screw up this explanation, someone send Kirt Sudweeks in to fix my explanation.)

The gist of it is that UTOPIA makes payments on a bond at a fixed 5.65% in exchange for receiving revenues on a type of variable-rate bond that has, historically, been withing 14 basis points (0.14%) of the type of bond they are using for financing. Because the bonds paid to them have historically been about the same as the bonds they are paying, it should, in theory, ensure that they pay no more than 5.65% on the outstanding debt.

The problem, though, is that the short-term bond market has gone completely haywire in a way without precedent. Instead of these two bonds being very close to each other in interest rate, they have instead created a delta as big as 6%. UTOPIA’s capitalized interest for making bond payments was burned very quickly as a result and the bond rates still haven’t normalized again. Another complication is that the bank that underwrote UTOPIA’s bonds had its rating downgraded and the interest rate was driven even higher.

While I couldn’t get confirmation as to what the total shortfall will be and what it would have been had bond rates not flipped out, I’m confident that this is a temporary situation. I can’t really discuss specifics, but suffice to say that after being let in as to what they are doing and what’s being worked on, they are on an upward trend that should resolve itself in a few years and they will only need to call a very small portion of the pledges. As it stands right now, they gave the cities a year’s advance notice of their intent to call and will draw from monies that have already been set aside. In effect, pledging cities have up to two years of breathing room before new money must be made available and it will be nowhere remotely close to the full pledge amount. Another positive effect is that when they go cash-positive, they can bond against subscriber revenue instead of the cities’ tax pledges, thus absolving the cities of any liability.

So here’s the take-away in a nutshell:

  • Nobody saw what was coming in the bond market because it had never happened before.
  • UTOPIA is covering operating expenses and a significant amount of the bond and will only need a fraction of the pledges for a limited period of time.
  • There’s a strong upward trend in revenues that will bring UTOPIA cash-positive within a few years and remove substantive risk from the cities when the bond is no longer secured with sales tax pledges.

What this proves is that the “free lunch” financing model requiring little-to-no upfront capital is not tenable and will not result in ubiquitous coverage. It also proves that the artificial financing limits in place by the legislature are causing a lot more harm than good. So yes, there is short-term pain, but there is light at the end of the tunnel.

Egg on MY Face: UTOPIA is likely to ask for pledges after all

A month ago, I laid into the UTA and Rep. Craig Frank for claiming that UTOPIA could call bond payments this year. As far as I knew, the financing plan would not allow for UTOPIA to call any pledges until next year when the first payment came due. Now it looks like I’m the red-faced one as UTOPIA has confirmed that it plans to ask cities to chip in this year.

Apparently UTOPIA was only able to secure a variable-rate bond as part of the refinancing deal and was unable to convert it into a fixed-rate one. That’s not surprising given that credit markets were running a bit dry, but it is unexpected since that little detail never seemed to come up. Barring a sudden large increase in subscriber revenue, this has left UTOPIA short anywhere from $50K to $300K a month because of increased interest rates. The article didn’t reveal if that is the only shortfall in bond payments or not, but they are covering operating costs.

I’m especially upset because UTOPIA didn’t tell me that I was wrong after I published my lambasting. And I ended up finding out this morning by reading the article in the DesNews instead of getting any kind of head’s up. The lack of information available to the public is bad enough, but leaving your loudest supporters hanging out to dry just won’t fly.

Qwest Thinking VDSL2, Could Be Too Little, Too Late

The biggest black eye in Qwest’s attempt to bring their broadband offerings into the 21st century has been the abysmal 896Kbps upload speeds, even when using ADSL2+ and FTTN. According to some insider posts at DSLReports, that may change. According to the tipster, Qwest is looking at VDSL2 with plans to bump the upload speeds to 5Mbps with a new top tier pushing 40Mbps/20Mbps. Even so, it’s not enough to catch up to UTOPIA or even Comcast.

The real question is if Qwest can afford any kind of widespread deployment. Since the company couldn’t unload its long-haul operations for anywhere near the asking price, Qwest is where it always has been: too deep in debt, too cash poor, and hemmoraging landline customers to VoIP, cable, and wireless carriers. They halted the current ADSL2+ installs citing that the winter weather was preventing them from continuing the build, but we all know it’s cash flow issues. Like a lot of analysts, I think Qwest is going to continue to wither until they find a cash-rich investor looking for a fixer-upper.

And if Qwest is more-or-less at a standstill, what are the odds of Comcast dropping DOCSIS 3.0 tiers in Utah? Pretty slim unless you live in Provo or a UTOPIA city where fiber is prodding them forward. It’s no secret that Comcast has, to date, focused network upgrades most heavily on areas where Verizon’s FIOS is the king of speed. As half of the duopoly crumbles, you can expect more of the same from Comcast: ho-hum speeds, mediocre pricing, and lackluster customer service (their Twitter damage control unit customer service team notwithstanding).

Utah Tops In Internet Adoption, But What About Speeds?

The Deseret News reported that Utah has the highest rate of Internet use of any state, topping out at 74.8% of homes. In a “well duh” moment, they attribute it to the young population and large concentration of tech companies. What was missing, however, is the full picture on how we’re doing speed-wise.

And that, friends, is a mixed bag. According to the results from SpeedTest.net, Utah doesn’t even crack the top 10 for download speeds. We do, however, place second when it comes to upload speeds, no doubt due to symmetrical connections available on the various fiber networks in our state. When you narrow in on our state, the best download and upload speeds come from Lindon and Orem, both cities with UTOPIA fiber. Provo comes in fourth on both lists with Broadweave/iProvo. Incumbents don’t fare so well. Qwest doesn’t crack either top 10 list and Comcast only makes the download list.

We should be demanding not just that Internet access be widespread, but that it be high-quality as well. The incumbents’ inability to deliver next-generation bandwidth is leaving us far behind the rest of the pack.

Facing the Sad Truth: UTOPIA's New Website Sucks as Much as the Old One

There really isn’t any nice way to say it. UTOPIA’s new website is about as bad as the old one. Updates are infrequent and hard to find. Some sections available on the old site have never materialized on the new site. And playing sound the minute the page loads violates Web Design 101. The new site is the same as the old site, just with a fresh coat of paint. I say this in an open forum not just to complain more loudly, but because I think UTOPIA could use suggestions from all of us. Here’s my list.

Get rid of the new website. Replace it with a real CMS like WordPress or Joomla. Custom themes for either rarely go over a grand and both systems are very easy to update. As a bonus, the built-in RSS functionality ensures that we stay up-to-date without having to go back and pick through the site a few times a month. That’s really irritating.

Update it frequently. Task someone with updating the site at least twice a month. More frequent is better, but I’m figuring you need to start with a low bar. An inactive website makes it look like you have an inactive organization. That doesn’t help the oft-repeated myth that UTOPIA is dead. Post anything. Press releases, maintenance announcements, success stories… it really doesn’t matter so long as it’s topical.

Purge the superlatives and marketing-speak. There’s stuff posted up there that’s either technically inaccurate or just plain loopy. Examples: “You also own your UTOPIA”, using “you’re” in place of “your”, “until the speed of light is surpassed”. It’s kind of sloppy and I’m sure that you can get a few guys in the office to cook up something a little better.

Be more open with data. Hiding data doesn’t help, it hinders. When the UTA, “Reason” Foundation, or any the other anti-UTOPIA entities speak up, we’re usually left with a bag of nothing in defense. Provo, for all of its failings, did a great job of providing regular and accurate data so that everyone (including myself) could measure the performance and offer up suggestions. On that note, I would strongly recommend getting it together on the service checking tool. It’s been well over a year since you started on it and plenty of other businesses have such features. The missing minutes from the board meetings are also a big black eye.

Get social. There’s no fan page on FaceBook and no Twitter account to proactively respond to complaints. This is 2009. Take the time to setup and use these tools. They may not reach the majority of your audience, but they make a world of difference in terms of image.

Have some suggestions of your own? Drop them in the comments section.

Egg on Your Face: Rep. Frank and the UTA Play Loose With the Truth

The UTA recently released a report that UTOPIA will be calling on tax pledges this year. They cite an April statement from Murray Mayor Dan Snarr as their sole evidence. “At this point in time, no tax dollars have been used on this project. That may change, and we may need to help pay for some of the operations until there are enough customers to cover expenses.” Rep. Craig Frank was all too willing to quickly attach himself to this report as solid truth. The problem for the UTA (and by extension Rep. Frank), however, is that this is their only evidence, this statement has been repeated over and over since the refinancing (elected officials need to hedge their bets), and there’s no way it would be possible for UTOPIA to call on pledge dollars anytime this year.

The facts are simple. UTOPIA does not have a bond payment due from operating revenue until June 2010. There is absolutely no possible way that they can legally call on the sales tax pledges this year as the UTA asserts. Elected officials have been saying the same thing as Mayor Snarr for the last year to cover their own butts in a worst case scenario. The UTA is just trying to spread fear, uncertainty, and doubt without citing any new or relevant facts. It’s scaremongering, pure and simple.

If UTOPIA is really doing so poorly, how is it that they managed to sign on Integra Telecom, a company that measures its revenues in the hundreds of millions? Don’t you think a company of that caliber (which is likely going to bring in hundreds of thousands or millions in new revenue) would do their due diligence? And how is it that there’s no criticism for city-owner power or the horrendously botched sale of iProvo? Anyone? Anyone? Bueller? Seems like you folks like to reserve your criticism for easy targets.

The Top Ten Hardest Lessons Learned From Utah Municipal Networks

It’s amazing that a rural state nestled in the heart of the Mountain West is where we’re seeing some of the biggest innovations in community broadband. And yet the woes of UTOPIA and iProvo, the latter of which was sold to a private company last year, seem to be what’s making the front page news. Despite a series of missteps, the future of open wholesale access looks bright… so long as we’re willing to learn some hard lessons. Here’s what I’ve learned from watching Utah’s municipal networks.

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Rumor: Broadweave to Be Booted From Traverse Mountain As Soon As This Week

A reliable source passed along a rumor that Broadweave’s troubles in Traverse Mountain are about to come to an end, but not in the way the company would like. Residents, after years of not getting video and being required to purchase phone service that many don’t use, are reportedly about to have the HOA sever the contract with Broadweave for data and voice services. Given the amount of griping I’ve seen on the Traverse Mountain Community forum, it’s not surprising to see this happen. I find it ironic that Broadweave cited high customer satisfaction in TM as a reason they were well-suited to operate iProvo.

Of particular interest is that the HOA is also rumored to be negotiating with several new service providers to replace Broadweave, including UTOPIA. If UTOPIA is being considered and ultimately wins the contract, residents would get immediate competition and triple-play services. (Side note: the administrator of the TM forum is apparently a UTOPIA employee who left iProvo.) It’s anyone’s guess as to if the rumor is true or not, but it makes sense given UTOPIA’s relationships with existing service providers and backbone proximity to the community.

Integra Telecom Now Listed as a UTOPIA Provider

I was poking around UTOPIA’s website today and noticed that Integra Telecom is now listed as a commerical provider. This is an exciting development for UTOPIA as Integra measures its revenues in the hundreds of millions of dollars and spans 11 states. Picking up a carrier-class provider of business services underscores the strength of UTOPIA’s network and could result in the migration of high-dollar accounts from large corporations. Good job on the pickup, guys!