Notes from the iProvo Hearing

Last night, Provo's municipal council heard presentations from Broadweave, Veracity, the energy board and the telcom board on the proposed sale to Broadweave. There was a bit of new information and a lot of council skepticism. I don't have a play-by-play so much as some random thoughts.

  • Both the energy and telcom boards are eager to cut and run as fast as they can. Energy doesn't want to be forced to cross-subsidize from their own funds in the face of an increased need for additional power generation capacity. Telcom, it seems, is unconvinced that the city can effectively run the network and expressed frustration that their suggestions and feedback were rarely translated into action. While I can understand the position of the boards in terms of their own self-interests, I don't necessarily agree with them.
  • MSTAR is seriously cheesed off about the lack of an open RFP and made some not-so-vague intimations that it planned to sue to stop the sale should it be approved. They also expressed a lot of frustration that their own proposal to lease the network as the wholesale operator was turned down despite having lined up financing sources to bring them current and provide a significantly larger chunk of surety. One of the reasons MSTAR was denied was concern over not maintaining the open nature of the network. Irony much?
  • Broadweave plans to raise prices. Most triple-play and Internet customers can expect a $10-15/mo bump in pricing to maintain their current level of service. This is something I've previously suggested at the wholesale end to be passed on to the retail customer. The annual shortfall of $2M annually worked out to around $200 annually per subscriber, a difference that would have been easily made up for with a small bump in pricing. I don't get why Provo didn't seek to increase fees until the network was solvent, then ease up again later. I don't see how private ownership is the only way to make this happen.
  • Broadweave plans to offer new tiers of service. Their PowerPoint showed off about 6 different Internet packages from 3M/512K for $20/mo to 60M/60M for a waller-busting $180/mo. Again, something I've been suggesting for months now, that there be a value tier for grandma to increase subscriber units and a power user tier for folks willing to pay for more bandwidth. Again, I don't see how Broadweave's plans are any different from any other smart network operator.
  • Broadweave is buying the Eagle Broadband network in Houston. They plan to pay a scant $274K to pick up the fiber connected to 4000 homes. That might sound like a deal at under $65/household, but that's fiber only without franchise agreements, a NOC, transport rights and so forth. It's also a seriously distressed asset that left a bad taste in users' mouths after suddenly disappearing without notice. The existing customers will be hesitant to sign up for services after an experience like that and it will take a significant investment to make those assets useful again, most likely through expensive network expansion. Building a NOC with a phone switch and video head-end will easily run in excess of $3M.
  • Both Comcast and Qwest have concerns about the fairness of this deal. Both companies submitted letters to the city council expressing concern that Broadweave could get more favorable tax and right-of-way treatments under this deal, though neither is in opposition to a sale.
  • Broadweave is projecting that triple-play wholesale costs will drop from $43 to $15 per month. I don't know how this would even be possible. It's common knowledge that cable TV providers barely eke out a profit on television alone, a product that retails at $40+ per month. Anyone with more experience on transport costs care to chime in?
  • Broadweave was spooked by a lot of what I uncovered. Steve Christensen dedicated a slide of his presentation to "addressing" many of the concerns and irregularities that I've brought up in various venues. He failed to refute their lack of business licenses (something I noted to the council during my public comments), downplayed the investment required for the network in Houston and didn't have much of a rebuttal beyond "gimme a break" on the HomeNet comparison. Christensen also tried to downplay the involvement of his father in Traverse Mountain while failing to note that at least one uncle, possibly two are also principles in the project.
  • Members of the council are very skeptical of this deal. Steve Turley, Sherrie Hall Everett and Cynthia Clark hit hard with lots of questions and doubts about the terms of the agreement and the RFP process. Cynthia Dayton also said that she wouldn't consider it without a close look at Broadweave's financial statements even if it took an NDA to do so. Alarmingly, she has been requesting this information for weeks without any action. Cindy Richards seemed to agree with me that pursuing networks across 6 or more states means that the council should make sure that the financial backing is there. There's also a lot of concern at the pace this project is proceeding at with Mayor Billings trying to force this through on a tight timeline. My personal prediction is a 5-2 vote against the sale with George Stewart and Midge Johnson voting in favor.
  • The RFP may have been made vague so that customers didn't get spooked and bolt. Both Kevin Garlick and Mayor Billings brought up the fiber network in Marietta, GA that sold for 30% of its initial price claiming this was because the project was advertised as being for sale. While I can see this point, it wouldn't have been an issue had a provision of the sale been to maintain an open network and honor contracts with the existing providers. Once the sale became public, many other interested parties came out of the woodwork with better terms. Too bad that the city is obligated to treat Broadweave's offer with exclusivity through September.

My takeaway is that this deal is that the council recognizes that Broadweave is getting in way over its head despite the planned acquisition of Veracity and doesn't feel confident extending long-term financing under the current proposed terms. Some folks are as skeptical as I am, others are more optimistic. With all I've seen and heard, it's obvious to me that Broadweave should stick to what it knows, greenfield developments and exclusive service areas.

Details of the Sale of AFCNet

As usual, David Rodeback is on top of the AFCNet situation in American Fork. According to him, Surpha will buy AFCNet for $500,000 and make interest-only payments for the network with a goal to pay it off by the end of 2012. They'll lease fiber capacity from the city from American Fork to Orem (ostensibly to connect up to their POP) and become the big bad bill collector for ISPs behind on their payments to the city, keeping half of the money and putting the other half into the purchase price. The city isn't dumping the debt incurred as a part of network construction, but they also aren't ditching their fiber lines going to other cities.

Without more details about Surpha, I don't know if this particular owner-financed deal fares any better than Provo's current boondoggle. On the one hand, the purchase price is low and the financing is for just 3.5 years. Surpha also has a working relationship with the city as an ISP on the network. On the other hand, Surpha hasn't updated its website in almost 2 years, their stock price is in the sewer and there are rumors of investors who want blood. I'm approaching this one with cautious optimism.

Multimedia Edition: Mayor Becker on UTOPIA, Utah Taxes Now Conference on Muni Telecom

Coming to you today is a two-fer of audio on UTOPIA.

First up is a conversation on KCPW's Midday Metro where Salt Lake City Mayor Ralph Becker responds to a caller question on Salt Lake City's future with UTOPIA. He's definitely supportive of local decisions regarding the matter, though he's also cautious about joining because of the slow sign-ups and cost issues involved. His solution? Get the voters to speak up and say yea or nay. Listen to the full response here (MP3 Download). h/t: Paul Alexander who called in the question and sent me the MP3 response.

Second is a panel discussion on iProvo and UTOPIA at the Utah Taxes Now Conference with Utah Taxpayers Association President Sen. Howard Stephenson, Provo Mayor Lewis Billings and UTOPIA's new Executive Director Todd Marriott. Given that this is a UTA-sponsored event and the panel discussion was titled "The Collapse of Municipal Telecom in Utah", you've gotta know that the audience was probably stacked against both iProvo and UTOPIA. For those that have been listening to the discussion on municipal networks for a long time, you probably won't find a lot new in this discussion, but it's worth listening to anyway. The full conversation can be played from UtahPulse.com here (embedded audio). h/t: Utah Policy Daily who linked the audio of the conference.

Confirmed: American Fork is Selling AFCNet

It looks like American Fork is going to discuss the sale of AFCNet this Tuesday the 27th at their normal city council meeting. (See City Council Agenda, item 17, PDF.) There's very spare details as to what the purchase price is or if Surpha is still indeed the buyer, so it'd be worth it for any American Fork residents to go on down and check this one out.

Personally, I think unloading it is in American Fork's best interests. With an FTTN structure, it's not up to the task of delivering fiber-like speeds and the city has shown little interest in properly investing in the network's future. It would have made sense for them to join UTOPIA and spread the costs of the NOC and wholesale operations with other cities, but the council seems to have gotten distracted from doing anything useful with the network.

(h/t: David Rodeback, again, for pointing this out.)

Open Thread: PacketFront's Relationship to UTOPIA

Per reader request, I'm opening up a thread to discuss the relationship between PacketFront and UTOPIA.

Some background: Last year, PacketFront purchased DynamicCity, the project management group for UTOPIA. DC also did consulting on projects in Arizona and Palo Alto, CA. PacketFront is a Swedish company that draws on a considerable amount of industry experience from that country's construction of an open-access fiber optic network. As part of the purchase, the Lindon office has been maintained in its current location.

My understanding of PacketFront's relationship to UTOPIA is that they assumed the contract for project management from DynamicCity and have continued in that role with Chris Hogan, VP of Marketing, being the most public figure. A search on LinkedIn shows at least 12 PacketFront employees in the Intermountain West, some of whom I recognize as former employees of DynamicCity.

Questions? Comments? Rude noises? I'd also invite any employees of PacketFront to chime in to provide any additional details or clarification. 

Broadweave Plans to Replace the Portals for iProvo's Telephony Woes

Broadweave announced their plan to fix the frequent issues with phone service on iProvo, pointing to deficiencies in the portals provided by World Wide Packets. Their message? An ultimatum to Ciena, the new parent company of World Wide Packets, to fix the firmware in 90 days or they'll start replacing the hardware. The reason? They claim the current portals don't properly support SIP.

Given that portals run about $300 a pop and Provo has 10,250 csutomers, that works up to just shy of $3.1M just on new portals. That doesn't even include the cost of labor to replace and troubleshoot. Seems a bit excessive when a $50 terminal adapter would probably fit the bill just as well. After all, I have yet to hear that anyone using Vonage is having issues with telephony over iProvo.

Broadweave seems to have some trouble spending lavishly on features that a company its size simply can't afford, like their supposed carrier-grade phone switches. Also remember that they plan to spend around $1.8M upgrading set-top boxes for MPEG-4 PLUS the costs for a new head-end to support the encoding. Can anyone else smell dot-com style crash-and-burn in the distance?

Is American Fork Nearing a Deal to Sell AFCNet?

Remember the reports back in September that American Fork was negotiating the sale of their municipal broadband network to Surpha of Orem? According to a post at LocalCommentary.com, those negotiations are about to bear fruit. According to David Rodeback, Surpha has become an ISP on the network and has acquired customers from at least one of the other ISPs. He also noted that, as a user, the transition was seamless to him and resulted in a nice speed bump.

I don't know much about Surpha. They appear to be a publicly-traded company on the Frankfurt (!) stock exchange and haven't updated the news section of their website since 2006. Given that they've primarily been a provider of commercial services and have been pacing themselves with the purchase of AFCNet, I have better hopes for this deal than certain other "sale" proposals.

Broadweave's Double-Talk on Equipment Ownership

Broadweave has repeatedly hammered on the existing providers on iProvo for not owning their own phone-switching equipment. According to their statements, the breakdown in call quality and reliability comes from iProvo, the retailer and the outsourced voice provider all pointing fingers at each other. It's funny, then to hear that Broadweave currently outsources its video operations in Sienna Hills to a company called Avail Media. I wonder what happens when video problems pop up for the 20 or so customers down there?

This means that Broadweave truly has zero experience operating a video head-end or delivering a video product on their own. How will they do so for the 6,000 or so existing video customers on iProvo? The odds are certainly against them. 

Is Broadweave Dumping Most of the Veracity Customers?

A quote from Saturday's Daily Herald seems to indicate that this is the case:

"Broadweave has a CLEC or Competitive Local Exchange Carrier relationship with Qwest, and will therefore not be a service provider on Qwest's network," [Broadweave CEO Steve Christensen] said.

This seems fishy on a few levels. About 85-90% of Veracity's customer base exists outside of iProvo and UTOPIA. This is primarily in selling voice and data services over Qwest's network, the bread and butter of the company's revenues. It doesn't make sense to shed a significant portion of Veracity's customer base as part of this acquisition, yet that seems to be exactly what Broadweave intends to do.

The statement on being a CLEC also doesn't seem to make sense. Veracity has been a CLEC for a very long time using Qwest's network. How is it that Broadweave being a CLEC would preclude it from using Qwest's network? After all, MSTAR, Veracity and XMission have used Qwest's infrastructure while participating on iProvo or UTOPIA.

This also raises a lot of concerns with Veracity's employee base. Their experience is primarily with business clients, yet we're seeing that Broadweave will dump most of those clients in favor of a largely residential mix. It remains to be seen if they can successfully pull off this transition, but I highly doubt it. 

Broadweave's Double-Talk on Open Networks

Broadweave has repeatedly insisted that the only way for iProvo to work is if it becomes a closed network with one provider operating both the retail and wholesale operations. Perhaps, then, they can explain why it is that they agreed to "provide access to alternate service providers for a fee" as part of their utility easement in the Sienna Hills subdivision near Washington City? (See SITLA Meeting Minutes of October 6, 2005, pg. 7) If such an arrangement were not economically viable, wouldn't Broadweave have walked away? It's a tacit admission that open networks can work financially.

It's also telling that as a part of their easement in Washington County, Broadweave also wanted to be awarded automatic contracts to develop telecommunications systems throughout the School & Institutional Trust Lands Administration's future projects. The board was rightfully spooked by this implication and voted against granting such a restriction. (See SITLA Meeting Minutes of October 20, 2005, pg. 25)