A More Detailed Explanation of UTOPIA's Bond Situation

I had the opportunity to go down to UTOPIA’s office today to get updated on what’s going on down there. I walked away with a much better feel of what’s going on and a better understanding of what has caused the situation with the bonds. They also comitted to do a better job of keeping me up to speed on what’s happening. Here’s the lowdown on why the bonds are being called.

The bond situation they are in is complex, ugly, and not at all their fault. UTOPIA was required by the financing bank to use variable rate bonds instead of fixed rate bonds. Variable rate bonds obviously create a lot of issues with financial planning since you can end up with drastic and sudden rate changes. As a hedge against this, UTOPIA opted to create sort of a hedge against this volatility using a second type of bond. (If I screw up this explanation, someone send Kirt Sudweeks in to fix my explanation.)

The gist of it is that UTOPIA makes payments on a bond at a fixed 5.65% in exchange for receiving revenues on a type of variable-rate bond that has, historically, been withing 14 basis points (0.14%) of the type of bond they are using for financing. Because the bonds paid to them have historically been about the same as the bonds they are paying, it should, in theory, ensure that they pay no more than 5.65% on the outstanding debt.

The problem, though, is that the short-term bond market has gone completely haywire in a way without precedent. Instead of these two bonds being very close to each other in interest rate, they have instead created a delta as big as 6%. UTOPIA’s capitalized interest for making bond payments was burned very quickly as a result and the bond rates still haven’t normalized again. Another complication is that the bank that underwrote UTOPIA’s bonds had its rating downgraded and the interest rate was driven even higher.

While I couldn’t get confirmation as to what the total shortfall will be and what it would have been had bond rates not flipped out, I’m confident that this is a temporary situation. I can’t really discuss specifics, but suffice to say that after being let in as to what they are doing and what’s being worked on, they are on an upward trend that should resolve itself in a few years and they will only need to call a very small portion of the pledges. As it stands right now, they gave the cities a year’s advance notice of their intent to call and will draw from monies that have already been set aside. In effect, pledging cities have up to two years of breathing room before new money must be made available and it will be nowhere remotely close to the full pledge amount. Another positive effect is that when they go cash-positive, they can bond against subscriber revenue instead of the cities’ tax pledges, thus absolving the cities of any liability.

So here’s the take-away in a nutshell:

  • Nobody saw what was coming in the bond market because it had never happened before.
  • UTOPIA is covering operating expenses and a significant amount of the bond and will only need a fraction of the pledges for a limited period of time.
  • There’s a strong upward trend in revenues that will bring UTOPIA cash-positive within a few years and remove substantive risk from the cities when the bond is no longer secured with sales tax pledges.

What this proves is that the “free lunch” financing model requiring little-to-no upfront capital is not tenable and will not result in ubiquitous coverage. It also proves that the artificial financing limits in place by the legislature are causing a lot more harm than good. So yes, there is short-term pain, but there is light at the end of the tunnel.

Egg on MY Face: UTOPIA is likely to ask for pledges after all

A month ago, I laid into the UTA and Rep. Craig Frank for claiming that UTOPIA could call bond payments this year. As far as I knew, the financing plan would not allow for UTOPIA to call any pledges until next year when the first payment came due. Now it looks like I’m the red-faced one as UTOPIA has confirmed that it plans to ask cities to chip in this year.

Apparently UTOPIA was only able to secure a variable-rate bond as part of the refinancing deal and was unable to convert it into a fixed-rate one. That’s not surprising given that credit markets were running a bit dry, but it is unexpected since that little detail never seemed to come up. Barring a sudden large increase in subscriber revenue, this has left UTOPIA short anywhere from $50K to $300K a month because of increased interest rates. The article didn’t reveal if that is the only shortfall in bond payments or not, but they are covering operating costs.

I’m especially upset because UTOPIA didn’t tell me that I was wrong after I published my lambasting. And I ended up finding out this morning by reading the article in the DesNews instead of getting any kind of head’s up. The lack of information available to the public is bad enough, but leaving your loudest supporters hanging out to dry just won’t fly.

Facing the Sad Truth: UTOPIA's New Website Sucks as Much as the Old One

There really isn’t any nice way to say it. UTOPIA’s new website is about as bad as the old one. Updates are infrequent and hard to find. Some sections available on the old site have never materialized on the new site. And playing sound the minute the page loads violates Web Design 101. The new site is the same as the old site, just with a fresh coat of paint. I say this in an open forum not just to complain more loudly, but because I think UTOPIA could use suggestions from all of us. Here’s my list.

Get rid of the new website. Replace it with a real CMS like WordPress or Joomla. Custom themes for either rarely go over a grand and both systems are very easy to update. As a bonus, the built-in RSS functionality ensures that we stay up-to-date without having to go back and pick through the site a few times a month. That’s really irritating.

Update it frequently. Task someone with updating the site at least twice a month. More frequent is better, but I’m figuring you need to start with a low bar. An inactive website makes it look like you have an inactive organization. That doesn’t help the oft-repeated myth that UTOPIA is dead. Post anything. Press releases, maintenance announcements, success stories… it really doesn’t matter so long as it’s topical.

Purge the superlatives and marketing-speak. There’s stuff posted up there that’s either technically inaccurate or just plain loopy. Examples: “You also own your UTOPIA”, using “you’re” in place of “your”, “until the speed of light is surpassed”. It’s kind of sloppy and I’m sure that you can get a few guys in the office to cook up something a little better.

Be more open with data. Hiding data doesn’t help, it hinders. When the UTA, “Reason” Foundation, or any the other anti-UTOPIA entities speak up, we’re usually left with a bag of nothing in defense. Provo, for all of its failings, did a great job of providing regular and accurate data so that everyone (including myself) could measure the performance and offer up suggestions. On that note, I would strongly recommend getting it together on the service checking tool. It’s been well over a year since you started on it and plenty of other businesses have such features. The missing minutes from the board meetings are also a big black eye.

Get social. There’s no fan page on FaceBook and no Twitter account to proactively respond to complaints. This is 2009. Take the time to setup and use these tools. They may not reach the majority of your audience, but they make a world of difference in terms of image.

Have some suggestions of your own? Drop them in the comments section.

Egg on Your Face: Rep. Frank and the UTA Play Loose With the Truth

The UTA recently released a report that UTOPIA will be calling on tax pledges this year. They cite an April statement from Murray Mayor Dan Snarr as their sole evidence. “At this point in time, no tax dollars have been used on this project. That may change, and we may need to help pay for some of the operations until there are enough customers to cover expenses.” Rep. Craig Frank was all too willing to quickly attach himself to this report as solid truth. The problem for the UTA (and by extension Rep. Frank), however, is that this is their only evidence, this statement has been repeated over and over since the refinancing (elected officials need to hedge their bets), and there’s no way it would be possible for UTOPIA to call on pledge dollars anytime this year.

The facts are simple. UTOPIA does not have a bond payment due from operating revenue until June 2010. There is absolutely no possible way that they can legally call on the sales tax pledges this year as the UTA asserts. Elected officials have been saying the same thing as Mayor Snarr for the last year to cover their own butts in a worst case scenario. The UTA is just trying to spread fear, uncertainty, and doubt without citing any new or relevant facts. It’s scaremongering, pure and simple.

If UTOPIA is really doing so poorly, how is it that they managed to sign on Integra Telecom, a company that measures its revenues in the hundreds of millions? Don’t you think a company of that caliber (which is likely going to bring in hundreds of thousands or millions in new revenue) would do their due diligence? And how is it that there’s no criticism for city-owner power or the horrendously botched sale of iProvo? Anyone? Anyone? Bueller? Seems like you folks like to reserve your criticism for easy targets.

Rumor: Broadweave to Be Booted From Traverse Mountain As Soon As This Week

A reliable source passed along a rumor that Broadweave’s troubles in Traverse Mountain are about to come to an end, but not in the way the company would like. Residents, after years of not getting video and being required to purchase phone service that many don’t use, are reportedly about to have the HOA sever the contract with Broadweave for data and voice services. Given the amount of griping I’ve seen on the Traverse Mountain Community forum, it’s not surprising to see this happen. I find it ironic that Broadweave cited high customer satisfaction in TM as a reason they were well-suited to operate iProvo.

Of particular interest is that the HOA is also rumored to be negotiating with several new service providers to replace Broadweave, including UTOPIA. If UTOPIA is being considered and ultimately wins the contract, residents would get immediate competition and triple-play services. (Side note: the administrator of the TM forum is apparently a UTOPIA employee who left iProvo.) It’s anyone’s guess as to if the rumor is true or not, but it makes sense given UTOPIA’s relationships with existing service providers and backbone proximity to the community.

Integra Telecom Now Listed as a UTOPIA Provider

I was poking around UTOPIA’s website today and noticed that Integra Telecom is now listed as a commerical provider. This is an exciting development for UTOPIA as Integra measures its revenues in the hundreds of millions of dollars and spans 11 states. Picking up a carrier-class provider of business services underscores the strength of UTOPIA’s network and could result in the migration of high-dollar accounts from large corporations. Good job on the pickup, guys!

The Need for Speed: UTOPIA's First 100Mbps Residential Customer Hooked Up in Layton

Despite the hefty $147/mo price tag, someone in Layton has some serious bragging rights by becoming the first residential customer on UTOPIA to pick up 100Mbps service courtesey of FuzeCore. Nobody else in Utah offers those kinds of speeds in the home and UTOPIA plans to up the ante even further with planned 1Gbps service to residences (though I shudder to think how much it will cost). Can competitors Qwest and Comcast catch up? Survey says “not bloody likely”.

Prime Time Speaks on the STB Replacement

I had a conversation today with Bryon Wentzlaff of Prime Time Communications and he answered a few questions on the STB replacement in progress. By his figures, about 1800 boxes were replaced leading up to the termination of signals from Broadweave that occurred on Sunday. That was all done in the last two weeks just after Prime Time inked the final deal to purchase MSTAR.

He also said there are still around 900 boxes left to replace, most in student housing. Part of the problem is that they didn’t have enough boxes to complete all of the replacements, but those are supposed to arrive in the Wasatch Front tomorrow morning and a team of 30 installers will be replacing them as fast as they can over the next two weeks. I know that’s small consolation to those of you looking at a blank screen after months (or years) of video issues with MSTAR, but have some patience with them. Replacing 2700 boxes in a month is no small feat.

Bumps in the Road for the Prime Time Takeover of MSTAR?

A forum poster on DSLReports isn’t too happy with Prime Time Communications. S/he reported had an STB swap last week that resulted in a loss of channels, frequent pixelation and/or tiling, and being downgraded from a dual-tuner DVR. They’re also reporting issues with out-of-sync audio and video with the new Aminet 530 STB. Given the rather hasty swap from the iProvo headend to the Prime Time one in St. George it’s not surprising to find a few bumps in the road but after years of MSTAR’s video issues, it’s very ill-timed.

Any readers out there with similar issues or pointers on how to fix it? Or, better yet, would someone from Prime Time like to reach out to give this guy a hand?

UTOPIA to Use Special Assessment Areas to Extend Reach

UTOPIA has been holding a series of open houses in Brigham City and revealed a new tool in their toolbox for extended their reach: the Special Assessment Area (SAA). The short of it is if you can get around 35% of your neighbors to opt into an SAA, a bond will be created for the cost of deploying UTOPIA to that area and each participant will get an equal portion of the cost of deployment attached to their property tax assessment. This allows you to pay for the cost of installation over a long period of time (20 years or longer) while taking advantage of municipal bond rates, typically around 6-7%.

While this was originally conceived as a way to quickly extend UTOPIA further into member cities without waiting for revenues to do so, it can also be used by non-member cities and unincorporated areas to bring in UTOPIA. I don’t know about you, but I plan to start asking my neighbors if they want in on that.